The Problem
As a real estate professional, you know
that responding to customers quickly is an
essential business capability that can make
the difference between new sales and missed
opportunities. Answering every sales call
"live" means more new business, smoother
deals, fewer complaints and more satisfied
customers. To maximize sales opportunities,
agents need instant access to contact
databases, the ability to conference
far-flung customers and colleagues quickly
and to communicate with clients and
prospects at any time, from any location.
Providing this level of service is no easy
task. Answering and routing a high volume of
inbound calls can frustrate and demoralize
even your most seasoned employees, while
long hold times and misdirected calls anger
both current and prospective tenants.
The Solution
Vision Ones real estate
communications solutions keep your customers
happy and your business growing. Vertical
turns your existing phone system into an
advanced communications tool that integrates
computers and telephones to help capture
leads, close sales, increase client
satisfaction and improve office
productivity.
Vision Ones real estate solutions offer:
- An easy-to-use visual interface that
shows your agents who is on the line and
who is on hold, so that they can stay on
top of hot leads and new sales
opportunities.
- Sophisticated call features that
ensure customer satisfaction and
increase staff productivity by allowing
different call types to be routed
differently. For example, a live
attendant might answer all sales calls,
while maintenance calls are
automatically forwarded to a voicemail
box that is checked on a frequent basis.
- Intelligent "find me" call routing
that allows agents on the road to
instantly receive calls from clients and
from other brokers, making them more
responsive to new sales opportunities
and eliminating "telephone tag."
- Tracking and logging capabilities
for all calls, allowing you to more
closely monitor the effectiveness of
your sales team.
- Seamless integration with existing
office applications such as Microsoft
Outlook® and Microsoft Dynamics™ CRM,
which increases staff productivity and
upselling opportunities by allowing
information to be accessed instantly by
agents.
- Built-in conference features that
allow your agents to quickly set up a
conference call without hiring an
expensive third-party conference
provider.
- A software-based infrastructure that
can grow rapidly and inexpensively with
your business, even when you're opening
new locations.
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