The Problem
For clinics, community health centers and
other small healthcare providers,
communication is a critical part of keeping
patients - and practices - healthy.
Facilities that offer emergency services
need to instantly prioritize and route
crisis calls so that they're dealt with
immediately. More routine callers must be
able to reach a provider or access
information quickly and easily, without long
hold times or complex voicemail directories.
Traditional telephone systems cannot
deliver the personalized service that
ensures a higher level of care and increases
patient trust and loyalty. Because the
telephone itself is blind to patient data,
such as medical history, primary care
physician and insurance coverage, answering
the phone has become an increasingly vital
and challenging activity. Answering the
phone can require staff to handle the
caller, who may be in distress, and a PC to
access patient data and the appointment
calendar, leading to fatigue and decreasing
productivity. How can healthcare provider
organizations resolve this problem in the
context of steadily increasing
administrative and operations costs?
The Solution
Vision one offers proven communications
solutions for healthcare that integrate your
existing phone system and data network,
increasing productivity, patient
satisfaction and administrative efficiency.
Vertical turns your existing phone system
into an advanced communications tool that
integrates your computers and telephones to
provide increases in call handling
efficiency that maximize the value of your
investment in existing phones and network
equipment.
Vision Ones healthcare
provider solutions feature:
- Sophisticated routing capabilities
that allow certain types of calls to be
answered by a live attendant, even
during peak periods, while other calls
are automatically routed to an
appropriate provider or voicemail box.
This ensures that emergency calls are
always handled promptly, and that your
patients spend less time on hold and
more time receiving medical care
- The ability to forward calls to the
first available attendant at any
location, which allows growing medical
practices to handle increased call
volumes without hiring additional staff
- Advanced messaging features that
automatically page providers when
certain calls are received, deliver
customized voicemail messages to
specific patients, or rotate messages
depending on the time of day. This
creates better continuity of care and a
stronger patient/provider relationship
- A software-based infrastructure that
can be easily and inexpensively expanded
to grow with your practice, whether that
means a half dozen new lines in an
existing facility or the opening of a
new office
- The capacity to integrate with
existing office applications so that
your practice can provide
patient-centered functions such as
automated appointment reminders.
Medical
Profile |
